The Resource Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber
Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber
Resource Information
The item Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Lane Public Library.This item is available to borrow from 1 library branch.
Resource Information
The item Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Lane Public Library.
This item is available to borrow from 1 library branch.
- Summary
- Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout
- Language
- eng
- Extent
- xxii, 197 pages
- Contents
-
- Prologue: The power of a lean transformation
- Strategy one: Recognize that service performance is the key to customer retention
- Strategy two: Transform your change-resistant culture
- Strategy three: Understand how delivery service chains drive your library's performance
- Strategy four: Align your performance metrics with your delivery service chains
- Strategy five: Transform your new book delivery service chain
- Strategy six: Transform your customer holds/reserves delivery service chain
- Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy
- Strategy eight: Transform your overall library service performance metrics
- Strategy nine: Transform your digital research delivery service chain
- Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy
- Strategy eleven: Think lean before the concrete is poured
- Afterword: Lean continuous improvement
- Appendix: More lean tools
- Isbn
- 9781555707323
- Label
- Lean library management : eleven strategies for reducing costs and improving customer services
- Title
- Lean library management
- Title remainder
- eleven strategies for reducing costs and improving customer services
- Statement of responsibility
- John J. Huber
- Subject
-
- Efficiency, Organizational
- Libraries -- Cost control
- Libraries -- Cost control
- Libraries -- economics
- Library Services
- Library administration
- Library administration
- Cost Control
- Organizational change
- Organizational change
- Organizational effectiveness
- Organizational effectiveness
- Public services (Libraries)
- Public services (Libraries)
- Organizational Innovation
- Language
- eng
- Summary
- Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout
- Cataloging source
- DLC
- http://library.link/vocab/creatorDate
- 1958-
- http://library.link/vocab/creatorName
- Huber, John J.
- Dewey number
- 025.1
- Illustrations
- illustrations
- Index
- index present
- LC call number
- Z678
- LC item number
- .H84 2011
- Literary form
- non fiction
- Nature of contents
- bibliography
- NLM call number
- Z 678
- NLM item number
- H877L 2011
- http://library.link/vocab/subjectName
-
- Library administration
- Libraries
- Public services (Libraries)
- Organizational change
- Organizational effectiveness
- Libraries
- Cost Control
- Library Services
- Organizational Innovation
- Efficiency, Organizational
- Libraries
- Library administration
- Organizational change
- Organizational effectiveness
- Public services (Libraries)
- Label
- Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Prologue: The power of a lean transformation -- Strategy one: Recognize that service performance is the key to customer retention -- Strategy two: Transform your change-resistant culture -- Strategy three: Understand how delivery service chains drive your library's performance -- Strategy four: Align your performance metrics with your delivery service chains -- Strategy five: Transform your new book delivery service chain -- Strategy six: Transform your customer holds/reserves delivery service chain -- Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight: Transform your overall library service performance metrics -- Strategy nine: Transform your digital research delivery service chain -- Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven: Think lean before the concrete is poured -- Afterword: Lean continuous improvement -- Appendix: More lean tools
- Control code
- ocn692309873
- Dimensions
- 23 cm
- Extent
- xxii, 197 pages
- Isbn
- 9781555707323
- Isbn Type
- (alkaline paper)
- Lccn
- 2010050755
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
-
- (Sirsi) o692309873
- (OCoLC)692309873
- (Sirsi) b1329787
- Label
- Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Prologue: The power of a lean transformation -- Strategy one: Recognize that service performance is the key to customer retention -- Strategy two: Transform your change-resistant culture -- Strategy three: Understand how delivery service chains drive your library's performance -- Strategy four: Align your performance metrics with your delivery service chains -- Strategy five: Transform your new book delivery service chain -- Strategy six: Transform your customer holds/reserves delivery service chain -- Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight: Transform your overall library service performance metrics -- Strategy nine: Transform your digital research delivery service chain -- Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven: Think lean before the concrete is poured -- Afterword: Lean continuous improvement -- Appendix: More lean tools
- Control code
- ocn692309873
- Dimensions
- 23 cm
- Extent
- xxii, 197 pages
- Isbn
- 9781555707323
- Isbn Type
- (alkaline paper)
- Lccn
- 2010050755
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- illustrations
- System control number
-
- (Sirsi) o692309873
- (OCoLC)692309873
- (Sirsi) b1329787
Subject
- Efficiency, Organizational
- Libraries -- Cost control
- Libraries -- Cost control
- Libraries -- economics
- Library Services
- Library administration
- Library administration
- Cost Control
- Organizational change
- Organizational change
- Organizational effectiveness
- Organizational effectiveness
- Public services (Libraries)
- Public services (Libraries)
- Organizational Innovation
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.lanepl.org/portal/Lean-library-management--eleven-strategies-for/zoPBDEKgfYM/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.lanepl.org/portal/Lean-library-management--eleven-strategies-for/zoPBDEKgfYM/">Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.lanepl.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.lanepl.org/">Lane Public Library</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.lanepl.org/portal/Lean-library-management--eleven-strategies-for/zoPBDEKgfYM/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.lanepl.org/portal/Lean-library-management--eleven-strategies-for/zoPBDEKgfYM/">Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.lanepl.org/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.lanepl.org/">Lane Public Library</a></span></span></span></span></div>
